We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Such fast shipping, faster than you’d normally get when getting it shipped from China. The product is nice to the touch and not as stiff as you’d expect, it does have a somewhat strong factory smell but I don’t mind since I know it’ll go away at some point. One of the leather straps is a bit crooked and so is the bee but who cares really? Really happy with the backpack! It’s pretty small, almost as big as a MacBook Air 13inch.
Just received this in the mail today! It took about two weeks to get to Texas. This bag is a little smaller than I imagined but that’s no problem to me as I love small bags. This handbag is gorgeous! It’s stitched very well. No threads popping out. The hardware is average. Nothing extraordinary. It can fit a regular 16oz water bottle (of the bag is empty lol) So far no complaints. There’s a “new bag” smell that should disappear soon. I will try to update in a month to see how it lasts with regular use.
Very good product a little small but perfect I received them in the 10 days of my order
Very nice bag , it does have a smell to it but I'm sure with time and a bit of perfume it will be fine. Will definitely be ordering the other color options.
Hate that each order is mailed out in multiple packages. Never received one purse and now too late to dispute. Will try another store. :(
A little smaller than I thought but still super cute
Super beautiful! Whole fast delivery and exactly as the picture :)
The parcel arrived within 2 weeks in the tver region. Description accurate. Leatherette is good, the backpack looks great. Since many wrote that they expected a larger size, attached the photo in days of growth with a bag to understand the scale. The price at the time of the order about 1000r took during the sale. Order, will not regret☀