We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you very much for the delivery of the bag. Although i do not really need it now, but in winter it will be useful.
Just received the item today, everything is as the description and was pretty satisfied with the overall product except the delivery time, it nearly took a month to get it. Absolutely love it and will sure recommend to others!
Awesome bag!!
Delivery is fast, the handbag of its money is worth it! Many thanks for the professional attitude to customers! prosperity and success to all who are involved in this store!!!
Delivery from russia. To nizhny novgorod 3 days!!! (sdecom). Bag for your money is excellent! Packed well. The store put small presents, a trifle and nice. Seller and brand success in business!
Very fast delivery!!!TNX!!!Good store!!!
Item fits the description
I love it :-) It has a little smell, but I'm sure it will go away. From all the shops I ordered from the same time, you were the only one who told me about the Chinese holidays, so I didn't have to worry about the delay, thank you. I like the amulet too, thanks. :-)
I liked the bag, fast delivery
My wife liked it.
Thank you very much. Everything's great. Bag as in the description. Delivery is very fast. Thank you for the gifts.
Purchase satisfied, thank you!
Very good bag, many pockets, comfortable. What you need. Thanks to the store for the gifts!
The bag is good. Looks expensive. Roomy, 2 departments, a partition with a zipper (+ another department) the product is happy! Thank you to the store.
laba ērta soma
Delivery one and a half months, the bag is good, thanks to the store now gift. There is no smell, the threads do not stick out anywhere, as for me lightning yellow a little cheaper, but work well.
the color i ordered was sold out, but store refunded money without any problems. can recommend.
Brought home. Good, big bag. Thank you store! Prosperity!!!